My Assistant App Support

My Assistant: questions and answers

Short, exact answers about My Assistant. Type a word to filter.

About My Assistant

What is My Assistant?

A private, general-purpose AI chat assistant that runs in your browser and installs as an app; you chat through your own API key or My Assistant credit for €1.99 a month.

Is My Assistant an AI chatbot?

Yes. It is an AI chatbot and personal assistant: you write, an AI model of your choice answers.

Who makes My Assistant?

Verge Heights (aplusz.app). It is independent and not affiliated with any AI provider.

Is My Assistant made by OpenAI?

No. My Assistant is independent; it can use OpenAI models through your own OpenAI API key.

Is My Assistant a ChatGPT alternative?

Yes. With an OpenAI key you use the same family of models through the API, for €1.99 a month plus what the API costs you.

What is the assistant's name?

It has no personal name. Asked who it is, it answers "I'm Your Assistant."

Where does My Assistant run?

In any modern browser on a computer, tablet or phone, and as an installed app with its own icon.

What is the web address of My Assistant?

myassistant.aplusz.app

Is there a My Assistant app?

Yes. Install it from the browser with ⬇ Install; it gets its own icon on your home screen or desktop.

Who is My Assistant for?

Adults (18+) who want one private AI assistant for everyday chat, writing, studying, travel and planning.

Are the replies written by AI?

Yes. Every reply is AI-generated, and the app says so.

Can My Assistant make mistakes?

Yes. It assists only; your decisions stay yours.

What makes My Assistant different?

Your own key from 10 providers, chats that cost less, privacy on your devices, Explore guides, check-ins and 20 languages, for €1.99 a month.

Does My Assistant have an API for developers?

No. The app's /api/ serves only the signed-in app. This help site offers read-only facts at /v1/facts and an MCP server.

Price and plans

How much does My Assistant cost?

€1.99 a month, with no message limits.

Is My Assistant free?

There is a free preview of a few starter chats; after that, €1.99 a month.

How many free chats do I get?

A few starter chats of limited length; the exact number is not published.

Is there a free trial?

Yes, in the form of the free preview chats; no payment is needed to start.

Are there message limits?

No. While subscribed there are no message limits.

Does the subscription include the AI cost?

No. The AI is paid to your provider (own key) or from My Assistant credit.

How much does the AI cost with my own key?

For about 30 text messages a day with a light model, roughly $0.20 to $1.40 a month of API use.

Is it cheaper than ChatGPT Plus?

For everyday text chat, usually yes: €1.99 plus about $0.20–1.40 of API use, against $20 a month for ChatGPT Plus.

How do I pay?

PayPal on the web and in the Microsoft Store app; Google Play Billing in the Google Play app.

Does My Assistant see my card?

No. Card and bank details stay with PayPal or Google Play.

How do I cancel?

Settings → Cancel my subscription (or Google Play → Subscriptions); access runs to the end of the paid month.

Can I get a refund?

The 14-day withdrawal right ends when you ask for the service to start at once when paying.

Can I get free months?

Yes. While subscribed, each friend who signs up with your invite link and pays gives you one free month.

Is the price in euros?

Yes, €1.99. The top bar can show amounts in €, $, £, ¥ or ₱.

Do I get an email receipt?

Yes. Every subscription, top-up and cancellation is confirmed by email.

API keys and AI providers

Which AI providers work with My Assistant?

OpenAI, Anthropic (Claude), Google Gemini, DeepSeek, Mistral, xAI (Grok), Groq, OpenRouter, Moonshot (Kimi) and SiliconFlow.

What is an API key?

A secret code from an AI provider that lets an app use its models and bills you for what you use.

Where do I get an API key?

On your AI provider's own website, in its API or developer section.

Can I use my OpenAI API key?

Yes. Paste it in Settings → Your AI.

Can I use Claude in My Assistant?

Yes, with an Anthropic API key.

Can I use Gemini in My Assistant?

Yes, with a Google Gemini API key.

Can I use DeepSeek in My Assistant?

Yes, with a DeepSeek API key; its balance shows in Settings.

Can I use Grok in My Assistant?

Yes, with an xAI API key.

Can I use OpenRouter in My Assistant?

Yes; one OpenRouter key reaches many models, and its balance shows in Settings.

Can I use several API keys?

Yes. Keep several and make one active; switch with one tap.

Which model does My Assistant use?

A sensible model from your provider's own list; change it in Settings → Your AI.

Is my API key safe?

It is stored encrypted (AES-256-GCM), shown only by its last 4 characters, and sent only to its own provider.

Does checking my key cost money?

No. The check is a free "list models" call that uses no AI.

Does my key work on all my devices?

Yes. Keys belong to your account, ready on all your devices.

Can I use my own key during the free preview?

Yes. The preview chat limits still apply.

My Assistant credit

What is My Assistant credit?

A prepaid balance that pays for replies answered by My Assistant, for when you have no API key.

How much credit can I buy?

With PayPal: €5, €10, €15 or any amount from €5 to €200. In the Google Play app: €5, €10, €15, €25 or €50.

How many messages does €5 give?

About 3,700 everyday messages.

Is there automatic top-up?

Yes, optional with PayPal, when the balance falls below €1.

Does credit pay for my own key?

No. Credit pays only for My Assistant replies.

Do I still need the subscription with credit?

Yes. The €1.99 subscription opens the app; credit pays the AI.

Can I see my balance?

Yes, always, with a top-up button.

What if my credit runs out?

Top up, switch on auto top-up, or switch to your own key with 🔑.

Privacy and data

Does My Assistant use cookies?

No. No cookies, no trackers, no analytics pixels.

Where are my chats stored?

On your own devices, synced directly between them; not on the server.

Does My Assistant sell my data?

No. Data is never sold, rented or shared.

What does the server keep?

Account data only: email, first name, assistant choice, language, subscription status, device labels, encrypted keys, credit and similar records.

Does My Assistant read my conversations?

Conversations stay on your devices. Requests answered by My Assistant pass an automated safety check; only timestamps of that check are kept, for 30 days, never content.

Is sync encrypted?

Yes. Devices sync directly, end-to-end encrypted; the server only introduces them.

How do I delete my data?

Settings → Delete account: instant and permanent.

Are inactive accounts deleted?

Yes. After 24 months with no subscription, credit or use.

Is my period data private?

Yes. It stays on your devices only.

Does PayPal see what I chat about?

No. PayPal receives only an anonymous account code.

Does My Assistant train AI on my chats?

My Assistant keeps no conversations; your chats go only to the AI provider you choose, under its own terms.

Do I need a password?

No. You sign in with your email and a 6-digit code.

Devices and sync

On how many devices can I use My Assistant?

Up to 3 devices per account.

Does My Assistant sync between phone and computer?

Yes, directly between your devices while two are open at the same time.

What syncs between devices?

Chats, pins, titles, saved replies, reminders, check-ins, files, the period tracker and Explore guides.

What if I add a 4th device?

It is refused; free a spot with ↺ on an old device or in Settings → Your devices.

What if I lose my phone?

Remove it in Settings → Your devices from another device; your chats are on your other devices and in your exports.

Can I back up my chats?

Yes. Export your history to a file and import it on any device.

Does a new device need a code?

Yes, once; afterwards it opens straight in.

Can I sign out of one device only?

Yes. ↺ signs out that device; your account stays saved.

How much space does it use?

Settings → Space on this device shows it, with the room left.

Languages

Which languages does My Assistant support?

20: English, Spanish, Chinese, Hindi, Arabic, French, German, Portuguese, Russian, Japanese, Korean, Italian, Indonesian, Vietnamese, Thai, Turkish, Polish, Dutch, Ukrainian and Persian.

Does it answer in my language?

Yes. Replies follow the language you type in.

Can I set a fixed reply language?

Yes, with ⇄ Reply language, kept on the device.

Does it support right-to-left?

Yes, for Arabic and Persian.

How do I change the app language?

Tap 🌐; the device language is chosen automatically at first.

Are emails in my language?

Yes. Emails follow the app language.

Chat features

Can I have several chats?

Yes. Start a new chat at any time and reopen earlier ones.

Can I pin a chat?

Yes. Pinned chats stay at the top, the latest pin first.

Can I delete a chat?

Yes. 🗑 removes it from your list; it stays on your device and in exports.

Can I edit a message?

Yes. Editing resends it and replaces the reply.

Can I retry a reply?

Yes, with Try again under the reply.

Can I stop a reply?

Yes. Stop replaces Send while a reply is written; what was written stays.

Are replies streamed?

Yes, word by word.

Does it show code nicely?

Yes: a dark colour-coded panel with Copy and Download; web pages get a Preview.

What are Short answers?

⚡ gives the shortest possible replies; double-tap to make it your default.

What are quick prompts?

Four chips on an empty chat: your recent first messages, or four starters.

Who writes the chat titles?

The AI, after the 1st, 5th and 15th messages, then every 10.

Can I save a reply?

Yes. Saved replies have their own page.

Can I share a reply?

Yes, as text or an image card, with "via My Assistant · myassistant.aplusz.app".

Can it read replies aloud?

Yes, where your device has a natural voice for that language.

Can I talk to it?

Use your phone keyboard's dictation key to speak instead of typing.

Files and photos

Can I attach files?

Yes, any file; drop it on the chat or use Attach.

What files does the AI read?

Text, code, data and web-page files up to 2 MB, and images up to 5 MB for vision-capable models.

Is there a file size limit?

No fixed cap; files are kept on your device, limited by its space.

Can I send phone photos?

Yes, HEIC included; they are shrunk on the device first.

Can it give me files back?

Yes. Pages and code it writes come back as downloadable files.

Are my files uploaded to the server?

No. Files stay on your device; readable ones go only to your chosen AI with their message.

Do files sync?

Yes, between your devices, directly.

Are files sent again with every message?

No. Each file goes once, with its own message, to keep costs down.

Explore, reminders and more

What is Explore?

A personal city guide: enter a city and country, then choose exploring the city or meeting local people.

Are Explore guides saved?

Yes, under "Exploration / Travel" or "Meeting Locals", synced to your devices.

Can My Assistant remind me?

Yes. "Remind me later" notes pop up on time.

What are check-ins?

Follow-ups: mention an event and it asks how it went, 1 to 14 days later.

Can I turn off check-ins?

Yes, in Settings → Check-ins.

Is there a period tracker?

Yes, for accounts with the female assistant.

What are the watch faces?

Wristwatch and Breathe, full screen, for accounts with the male assistant.

Can I change the colours?

Yes: 8 themes plus automatic light/dark.

Can I make the text bigger?

Yes, A+ / A− from 12 to 22, kept per device.

What does Hide do?

It hides the side and top-bar icons and Attach for a wider chat; Show brings them back.

Account and support

How do I sign up?

Open myassistant.aplusz.app, enter your email, choose a female or male assistant, and enter the code you receive.

Can I use a throwaway email?

No. Use your everyday email.

Can I change my name?

Yes, in Settings → Your name, with an optional photo.

Can I change female or male later?

No. The choice is made once at sign-up.

How do I delete my account?

Settings → Delete account, type DELETE; with credit left, use it up first.

How do I report a reply?

⚑ Report under the reply; every report is reviewed.

How do I suggest a feature?

💡 at the bottom of any page; every idea is read.

How do I contact support?

From inside the app: 💡 Suggest a feature at the bottom of any page reaches the team; ⚑ Report flags a bad reply.

What is the minimum age?

18 years.

Why are My Assistant replies paused?

Repeated flagged requests pause them for up to 30 days; your own key keeps working.

Does the app update itself?

Yes, silently.

Where are the Terms and Privacy pages?

In the app at myassistant.aplusz.app, in every language.