My Assistant App Support

My Assistant support

Step-by-step help for everything you do in My Assistant, what to do when something does not work, and how to reach the team.

How to

How do I sign in to My Assistant?

  1. Open myassistant.aplusz.app.
  2. Enter your email and, if you like, your first name.
  3. The first time, choose a female or male assistant and accept the Terms.
  4. Enter the 6-digit code sent to your email.
  5. Each new device asks for its own code once; after that it opens straight in.

How do I add my API key?

  1. Get an API key from your AI provider's own website (for example OpenAI, Anthropic, Google AI Studio or DeepSeek).
  2. In My Assistant open ⚙️ Settings → Your AI.
  3. Paste the key; the app recognises the provider and checks the key.
  4. Choose it as the active AI, or switch with 🔑 / 🤖 in the top bar.
  5. To change the model, use Change model in Settings → Your AI.

How do I buy My Assistant credit?

  1. Open Settings → Your subscription.
  2. Choose an amount (€5, €10, €15 or your own amount up to €200 with PayPal).
  3. Pay with PayPal (or Google Play in the Play app).
  4. Choose "My Assistant" as the AI in the top bar or in Settings → Your AI.
  5. Optional: switch on auto top-up below €1.

How do I subscribe?

  1. Open Settings → Your subscription.
  2. Choose Subscribe for €1.99 a month.
  3. Approve with PayPal (or Google Play in the Play app).
  4. A confirmation email follows.

How do I install My Assistant on my phone or computer?

  1. Open myassistant.aplusz.app in your browser and sign in.
  2. Choose ⬇ Install.
  3. Confirm; the icon appears on your home screen or desktop.

How do I use My Assistant on another device?

  1. Open myassistant.aplusz.app on the new device.
  2. Sign in with the same email and enter the code it sends.
  3. Keep both devices open once so they sync.
  4. Settings → Your devices lists them (up to 3).

How do I free a device spot?

  1. On the device you leave, use ↺ to sign out (your account stays saved).
  2. Or open Settings → Your devices and remove the device.
  3. Then sign in on the new device.

How do I back up my chats?

  1. Open Settings → Chat history.
  2. Choose Export to save a backup file.
  3. Choose Import on any device to bring it back.

How do I cancel my subscription?

  1. Open Settings → Cancel my subscription (or Google Play → Subscriptions for a Play subscription).
  2. Confirm; an email confirms it.
  3. Everything stays open until the end of the paid month.

How do I delete my My Assistant account?

  1. Open Settings → Delete account.
  2. Type DELETE to confirm.
  3. The account is removed at once and for good. With credit left, use it up first.

How do I report a reply?

  1. Tap ⚑ Report under the reply.
  2. Pick the problem: offensive, sexual, dangerous, wrong or other.
  3. Send. The reply is hidden; Show reply brings it back.

How do I turn on Short answers?

  1. Tap ⚡ for this visit.
  2. Double-tap ⚡ to make it your default.
  3. Double-tap again to go back.

When something does not work

The sign-in code did not arrive

Check the spam folder, wait a minute, and ask for a new code. Throwaway email addresses are refused; use your everyday email.

My API key is refused

Copy the whole key again from your provider, with no spaces, and check that the provider account has credit or billing turned on. The check uses no AI and costs nothing.

A chat says it is full

Preview chats have a length limit; start a new chat. An active subscription lifts chat length limits.

A 4th device cannot sign in

One account works on 3 devices. Free a spot: sign out with ↺ on a device you no longer use, or remove it in Settings → Your devices.

I lost a device

Sign in on another device and remove the lost one in Settings → Your devices. Your chats are on your other devices and in any export file.

My devices do not sync

Open both devices at the same time, signed in with the same email; sync runs while two are open. A third device catches up from either one.

My Assistant credit is used up

Top up in Settings, switch on auto top-up, or switch to your own key with 🔑 in the top bar.

My Assistant replies are paused

Repeated flagged requests pause My Assistant replies for up to 30 days. Your own API key keeps working.

There is no read-aloud button

Read aloud appears only where your device has a natural voice for the reply's language.

A payment question

Every subscription, top-up and cancellation is confirmed by email. Check or cancel your subscription in Settings → Your subscription.

Reach the team from the app

Inside My Assistant, 💡 Suggest a feature at the bottom of any page sends your idea or question to the team that makes the app, and ⚑ Report under a reply flags a bad answer.